客户服务

Trust & Safety

Supplier vetting, transaction protection and data security at BXHP1688.

Supplier vetting

All listings on BXHP1688 come from vetted suppliers. We verify business licenses, operating categories and fulfillment records, and spot-check pricing before publication.

Transaction protection

  • Traceable quotations: every deal references a numbered QO documenting price, quantity, lead time and packaging.
  • Pre-shipment inspection: bulk photos/videos and packing list before shipping; third-party inspection welcome.
  • Staged payment: deposit + balance model to lower performance risk for both sides.

Data security

Full HTTPS/TLS transport, irreversible password hashing, and order/contact data used solely for fulfillment and support.

Dispute resolution

For quality or delivery disputes, submit evidence within 7 calendar days of receipt. We verify first, then compensate — replacement, discount or refund for confirmed batches.

Reporting

Suspicious conduct (counterfeits, fraud, illegal content) can be reported to [email protected]; we investigate within 2 business days.